Shipping Policy
Shipping Policy – RoyalPet
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Times
Shipping times vary depending on the destination country, logistics provider, and other external factors.
While we aim to deliver orders as quickly as possible, delivery times are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier issues, or high demand periods.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer free shipping promotions from time to time.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can track your order using the link provided.
Customs, Duties and Taxes
RoyalPet is not responsible for any customs fees, import duties, or taxes applied to your order.
These charges are the responsibility of the customer.
Delays
We are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control.
However, we will assist you where possible.
Lost or Stolen Packages
RoyalPet is not responsible for lost or stolen packages once they are marked as delivered by the carrier.
Incorrect Address
Customers are responsible for providing accurate shipping information.
We are not liable for orders delivered to incorrect addresses provided at checkout.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.
We will review the case and provide a solution.
Contact
For any questions, please contact us at:
group.royalpet@hotmail.com